IDeaS SmartSpace

SmartSpace belongs on the shortlist when a hotel already records event business but struggles to decide which enquiries to pursue and how to price scarce space. It gives revenue and meetings teams a shared basis for discussion. The operating discipline still matters: consistent data imports and meaningful room-use definitions underpin useful comparisons.

Custom quote; public tariff not confirmed
Visit IDeaS SmartSpace →
Tool Nutrition Label
Founded SmartSpace introduced in 2017
Headquarters Not publicly confirmed
Company Size Not publicly confirmed
Funding Vendor IDeaS is owned by SAS
Pricing Model Standalone cloud strategy application; commercial scope by proposal
Free Trial Not publicly confirmed; demo available
Contract Not publicly confirmed
Attendee Capacity Not publicly confirmed; analytics concerns venue demand rather than attendee registration capacity
Mobile App Dedicated SmartSpace mobile app not publicly confirmed
Offline Capability Not verified
Data & Compliance Not publicly confirmed
Expertise Level Advanced
Event Types
Hotel meetingsConference venue bookingsResidential group businessBanquets
Support Channels
IDeaS client supportProduct documentationTraining and consulting
Best For
  • + Hotels reviewing meeting-space performance alongside their sales pipeline
  • + Revenue and catering managers setting demand-based pricing strategies together
  • + Venue teams investigating lost business, lead times and conversion patterns
Not For
  • − Organisers looking for a ticket checkout or invitation builder
  • − Teams without reliable booking history or an owner for daily data quality
  • − Buyers assuming SmartSpace includes every IDeaS room-pricing and distribution product
Key Capabilities
✓ Visualise demand and performance for meetings and function space
✓ Compare booking pace and pickup across import dates
✓ Prioritise high-value and near-term opportunities with the Critical Booking Report
✓ Examine enquiry lead times and group-size patterns
✓ Review space utilisation and adjust attendee inputs for breakout-room counting
✓ Assess on-the-books business against budget and forecast targets
✓ Use demand insights to shape meeting-space pricing and enquiry decisions
Honest Limitations

Data upkeep is an operating task

The official regular-tasks guide calls for daily imports and periodic input checks. Assign someone to investigate missing dates, inconsistent statuses and room-use definitions.

Historical comparisons need history

The guide describes year-on-year pace comparisons after 12 months of SmartSpace use. Confirm whether migrated history can support the specific comparisons you need at launch.

Portfolio reporting needs a demonstration

A verified London group M&E manager on Hotel Tech Report requested better shared-space occupancy and head-office views. Check your combined-room and brand-reporting examples rather than assuming a standard dashboard covers them.

Related IDeaS products have separate scope

The vendor distinguishes SmartSpace from Function Space Revenue Management and G3 RMS. Automated pricing, external distribution and room-revenue functions must be included explicitly in any proposal.

Pricing Breakdown
Plan Price Details
SmartSpace Custom quote Public licence price, billing unit, user allowance and setup fee are not confirmed.
Related products and advisory services Separate scope to confirm Ask which revenue-management products, interfaces, training and consulting services are included.

Hidden Costs to Watch

  • ! Confirm the cost and ownership of data extraction from the sales and catering system.
  • ! Allow internal time for data validation and recurring revenue meetings.
  • ! Ask about additional properties, historic data imports and custom reporting.

Comparing this with other event tools?

Get a shortlist of the best-fit options for your event workflow.

Questions to Ask the Vendor
  1. 1
    Which of our sales and catering systems and versions can provide the required data?
  2. 2
    How are imports monitored and missing or duplicated records corrected?
  3. 3
    Can historical data be loaded for comparable year-on-year reporting from launch?
  4. 4
    How does utilisation treat divided rooms, breakout sessions and internal house use?
  5. 5
    Which portfolio, brand and shared-space reports are included?
  6. 6
    What is included in the licence, implementation and ongoing support quote?
How we research tools

We research each tool by reviewing official documentation, pricing pages, and user feedback from Trustpilot, G2, and Capterra. If something's out of date or inaccurate, use the link below to flag it.

Suggest a correction →