Spoonfed

Spoonfed is particularly relevant when a catering order needs to carry a department code, account-billing rule and several service times. The enterprise ordering options can reduce back-and-forth for meetings with individual choices or repeated deliveries. Confirm the exact ordering pattern and finance handoff in the quote; those details matter more than a broad feature checklist.

Tool Nutrition Label
Founded Not publicly confirmed
Headquarters Not publicly confirmed
Company Size Not publicly confirmed
Funding Not publicly confirmed
Pricing Model Monthly hosting fee plus usage and selected features; larger-enterprise terms tailored
Free Trial Not publicly confirmed; personalised demo available
Contract Standard terms run to the end of the current month; enterprise terms may differ
Attendee Capacity Not publicly confirmed; group ordering does not establish a guest-count limit
Mobile App Browser-based; no software download required; dedicated native app not publicly confirmed
Offline Capability Not verified
Data & Compliance Not publicly confirmed
Expertise Level Intermediate
Event Types
Corporate meetingsCampus functionsAll-day conferencesStadium hospitality
Key Integrations
Stripe payment gateway (Native) Authorize.net payment gateway (Native) DoorDash delivery connection (Native)
Support Channels
Customer onboarding teamIn-app chat through IntercomTraining resources
Best For
  • + Contract caterers serving offices, hospitals or campuses
  • + Meeting organisers collecting individual meal choices through a caterer
  • + Catering teams managing several service windows for the same event
Not For
  • − Teams buying a public event ticketing platform
  • − Caterers assuming enterprise ordering features are included by default
  • − Finance teams requiring a fully automatic Xero sync without an agreed import process
Key Capabilities
✓ Show menus according to order date, time, location and applicable rules
✓ Collect purchase-order numbers, cost centres and custom checkout information
✓ Offer account billing or supported payment-card gateways
✓ Manage quotes and orders through a shared calendar and status workflow
✓ Prepare production instructions and assign delivery responsibilities
✓ Use enterprise group ordering for individual selections at a meeting
✓ Use enterprise multi-slot ordering for separate services within an event
Honest Limitations

Ordering modes have package boundaries

Group Ordering, Twin-Order Flow and Multi-Slot ordering are described as enterprise features. Confirm the modules needed for internal accounts, external clients and individual attendee choices.

Some connections use exports

The official Xero workflow exports invoices for import, and the Mailchimp workflow exports contacts. Those descriptions do not establish continuous two-way synchronisation.

Financial edge cases deserve a test

In separate incentivized Capterra reviews from March 2017, Scott R. reported credit-card invoice PDF limits and daniel M. described extra customer-navigation steps. Current documentation describes invoice and card-management options; use these historical experiences to test today’s flow.

The price depends on the configuration

The FAQ describes a hosting fee plus usage and feature charges, without numeric rates. Standard monthly flexibility does not determine setup charges, gateway fees or the terms of a larger enterprise agreement.

Pricing Breakdown
Plan Price Details
Standard configuration Custom quote Monthly hosting, usage and selected-feature charges. Official FAQ says no commitment beyond the current month and features may be added or removed monthly.
Enterprise configuration Custom quote Advanced ordering patterns and larger-customer terms are tailored to requirements.

Hidden Costs to Watch

  • ! Confirm branding, menu upload, onboarding and training charges.
  • ! Payment-gateway and delivery-service fees need separate confirmation.
  • ! Include finance export mapping and any automated file-transfer work in the scope.

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Questions to Ask the Vendor
  1. 1
    Which standard and enterprise ordering modules cover our actual meeting patterns?
  2. 2
    Can a single event contain separate service times, delivery locations and budget approvers?
  3. 3
    How do payment-card orders appear on invoices and in account reconciliation?
  4. 4
    Is our accounting connection a file export, scheduled transfer or direct sync?
  5. 5
    What does implementation include for menus, branding, rules and staff training?
  6. 6
    Which contract terms, gateway costs and data export charges apply to our configuration?
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