Timecounts

Timecounts makes sense when you want volunteers to return to your organisation’s own hub for applications, shifts and service history. The free plan can establish a small programme; Pro adds the administrator capacity and screening workflow needed for a larger team. Evaluate it as a programme system with defined communication allowances and time-crediting rules, rather than a source of new volunteers.

Free; Pro US$79/month annually or US$89 monthly, excluding applicable taxes
Visit Timecounts →
Tool Nutrition Label
Founded Not publicly confirmed
Headquarters Not publicly confirmed
Company Size Not publicly confirmed
Funding Not publicly confirmed
Pricing Model Organisation package with administrator limits and email allowances
Free Trial Free plan available; pricing FAQ says no Pro trial
Contract Monthly or annual; cancel at least 24 hours before renewal to avoid renewal charges
Attendee Capacity Unlimited volunteers; one Free administrator or up to fifteen Pro administrators
Mobile App Browser-based volunteer hub; a native volunteer app was not publicly confirmed
Offline Capability Not verified
Data & Compliance AWS and Heroku named by vendor; hosting region not publicly confirmed
Expertise Level Intermediate
Event Types
Community volunteer programmesFestivals with recurring volunteersVolunteer orientationsNonprofit service shifts
Key Integrations
Checkr background checks (Native)
Support Channels
Help centreOnline supportPriority support on Pro
Best For
  • + Nonprofits creating a dedicated volunteer hub under their own programme
  • + Teams coordinating applications, role readiness and recurring shifts
  • + Small organisations evaluating a free plan before expanding administration
Not For
  • − Organisers expecting a public marketplace to recruit volunteers automatically
  • − Teams needing more than one administrator in the free plan
  • − Programmes requiring exact minute-by-minute credited hours without checking the rounding rules
Key Capabilities
✓ Publish an organisation-specific volunteer hub
✓ Maintain volunteer profiles and custom information
✓ Build event and shift schedules for volunteer signup
✓ Add Pro applications and qualification checklists with expirations
✓ Track scheduled, walk-in and manually logged volunteer time
✓ Use Pro group registration, kiosks and advanced reporting
✓ Send automatic notices and plan-limited organiser messages
Honest Limitations

Administrator limits determine the practical plan

The currently visible tariff allows one Free administrator and up to fifteen on Pro. Older hidden pricing tables show different packages; confirm any larger-team arrangement directly.

Manual messages have a monthly allowance

Current help lists one hundred emails on Free and five thousand on Pro; a message to fifty people counts as fifty emails. Automatic activity notices are separate and unlimited.

Credited hours use quarter-hour rounding

Current help describes actual sign-in/out time being rounded to the nearest fifteen minutes for credited time. Check whether that matches your service-hour reporting and funder requirements.

The independent reviews are historical

Eileen L. and Craig S. described scheduling, applications and communication in 2019. Their interface wishes do not establish current defects; test today’s volunteer login, cancellation and qualification journey before migrating.

Pricing Breakdown
Plan Price Details
Free US$0 One administrator, volunteer database and hub, event shifts and basic hour tracking.
Pro annual US$79/month equivalent billed annually Annual base equivalent US$948 before tax; up to fifteen administrators and the published Pro workflow features.
Pro monthly US$89/month Month-to-month alternative for the currently displayed Pro offer.

Hidden Costs to Watch

  • ! The subscription page explicitly prices in US dollars and excludes applicable taxes.
  • ! Additional email credits cost US$15 for 5,000 or US$25 for 10,000; unused credits do not expire.
  • ! Background checks are paid directly to Checkr by the organisation, with applicable provider and third-party charges.
  • ! The FAQ says no mandatory setup fee and no refunds; confirm the cancellation deadline and any separately requested migration services.

Test a volunteer invited under one email address who already has an account under another. Follow their application, role qualification, shift signup and incomplete checkout through to the final credited-hours report before importing the full volunteer list.

Sources

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Get a shortlist of the best-fit options for your event workflow.

Questions to Ask the Vendor
  1. 1
    Which current plan covers our administrators, qualification workflow and reporting?
  2. 2
    What is our full annual total in US dollars, including tax and extra email credits?
  3. 3
    How should invited volunteers handle an existing account with a different email address?
  4. 4
    Can our hours policy use the documented rounding and incomplete-checkout rules?
  5. 5
    What does the volunteer hub or kiosk do without an internet connection?
  6. 6
    What are the hosting region, data export, cancellation deadline and migration terms?
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