PlayHQ

PlayHQ fits a sporting organisation that wants registration and the season's competition information in a connected participant experience. Confirm the governing body's setup and the full fee allocation before adopting a published rate. Family support and cancellation responsibilities deserve an explicit rehearsal.

Registration & Ticketing Event Planning & Management Mobile Event Apps Paid

Published registration rates AUD 4–10 depending on package and organisation size; Enterprise quoted

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Tool Nutrition Label

Founded Not publicly confirmed in the sources checked

Headquarters Melbourne, Victoria, Australia — published contact address

Company Size Not publicly confirmed in the sources checked

Funding Not publicly confirmed in the sources checked

Pricing Model Per-registration package rate plus separately stated participant and merchant transaction charges

Free Trial Personalised demo offered; free trial not established

Contract Annual and multi-year discounts available; actual commitment and counting period require a quote

Attendee Capacity Published size bands reach 50,000+ participants; no tested simultaneous registration capacity established

Mobile App Sport-specific iOS and Android apps plus a family Participant Portal

Offline Capability Not verified

Data & Compliance Not publicly confirmed in the sources checked

Expertise Level Intermediate

Event Types

Community sports leaguesTournamentsSchool sports programmesClub competitions

Support Channels

Support centreAccount managerOnboarding and training

Best For

+ Clubs and leagues running recurring sports competitions
+ Families managing multiple participants and programmes
+ Organisations linking registration with fixtures and live results

Not For

− Buyers treating the per-registration rate as an all-in participant price
− Organisations needing guaranteed pricing without a size-and-scope quote
− Clubs unable to define who handles participant eligibility and refunds

Key Capabilities

✓ Register participants for multiple competitions and programmes

✓ Manage a family's sporting activity through one account

✓ Offer registration and competition-management packages

✓ Publish personalised fixtures, ladders and results

✓ Let coaches manage team lineups and live scoring

✓ Offer merchandise during registration

✓ Provide custom dashboards and onboarding

Honest Limitations

Two packages use different size bands

Registration & Competition Management and Registration & Dashboard Only have different thresholds and rates. Confirm which product and counting period apply to the organisation.

Extra fees have different payers

The full competition package lists a 1.99% participant service fee, 1.99% merchant fee paid by the organisation and AUD 0.30 paid by the participant. The exact charging base should be demonstrated.

Refund ownership must be clear

Belinda's verified ProductReview account described confusion after a cancelled school cricket programme. This is one dated participant account; it does not independently establish the platform's current refund liability.

Test the complete family journey

Market P. reported difficulty registering a daughter for netball and obtaining replies. These individual accounts motivate a current registration and escalation test, not a universal claim about support.

Pricing Breakdown

Plan	Price	Details
Registration & Competition Management	AUD 10 / AUD 8 / AUD 6 per registration	Published Small <2,000, Medium <10,000 and Large <50,000 size bands respectively; Enterprise 50,000+ quoted.
Registration & Dashboard Only	AUD 7 / AUD 5 / AUD 4 per registration	Published Small <10,000, Medium <30,000 and Large <50,000; Enterprise quoted.
Additional transaction charges	1.99% + 1.99% + AUD 0.30	Separate components with plan-specific wording and payer allocation; confirm their bases and any applicable contract rate.

Cost at Common Event Sizes

100

attendees

AUD 1,000 registration-rate illustration

Assumes one registration per attendee and the published Small Registration & Competition Management rate of AUD 10. Excludes participant service, merchant, fixed transaction and other charges; organisation eligibility and contract counting period must be confirmed.

500

attendees

AUD 5,000 registration-rate illustration

1000

attendees

AUD 10,000 registration-rate illustration

Hidden Costs to Watch

! Published prices are AUD; there is no USD conversion.
! No mandatory setup fee is stated, but optional hands-on onboarding exists.
! Club, association, merchandise or other charges need to be separated from the platform fee at checkout.

Walk a family through registering two children and changing one booking, then simulate cancellation. Agree which club, association or platform team answers each request and what the participant receives in writing.

The fit assessment follows documented product scope. Dated user reviews describe individual experiences; no hands-on test or vendor interview is claimed.

Sources

Current pricing and FAQ — Official source; checked 2026-09-20.
Participant Portal — Official source; checked 2026-09-20.
ProductReview account by Market P. — Market P., NSW, source marks Verified, displayed 4 mo with 3 mo follow-up as observed 2026-09-20. Describes unsuccessful netball registration and unanswered enquiries. Exact publication date and incentive status unestablished.
Distinct ProductReview account by Belinda — Belinda, QLD, source marks Verified, displayed 6 mo as observed 2026-09-20. Describes a cancelled school cricket programme and confusing refund handling. Exact date and incentive unknown; unverified fraud allegation omitted.

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Questions to Ask the Vendor

1
Which package and registration-count period apply to our club?
2
Who pays each fee and what amount is each percentage charged on?
3
Who owns registration eligibility and refund decisions?
4
Which sport-specific app and live-scoring workflow will our members use?
5
How can families escalate an incomplete registration before a deadline?

How we research tools

We research each tool by reviewing official documentation, pricing pages, and user feedback from Trustpilot, G2, and Capterra. If something's out of date or inaccurate, use the link below to flag it.

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