Neon CRM

Neon CRM makes sense when event attendance should become part of an ongoing donor relationship. Budget the Events module on top of the revenue-based CRM subscription; the $99 entry price alone does not include the full event configuration.

Fundraising & Auction Registration & Ticketing Event Planning & Management Paid

CRM starts at $99/month; Events adds 20% of the CRM subscription

Visit Neon CRM →

Tool Nutrition Label

Founded Neon One formed in 2018; Neon CRM's original launch year is not established here

Headquarters Not publicly confirmed in the sources checked

Company Size Not publicly confirmed in the sources checked

Funding Not publicly confirmed in the sources checked

Pricing Model Revenue-based CRM subscription plus optional modules, processing and implementation

Free Trial Sales demo and self-guided tour; time-limited trial not confirmed

Contract Billing term, renewal and migration charges require an account-specific quote

Attendee Capacity Event limits and waitlists are configurable; no verified technical maximum

Mobile App Responsive event pages and QR check-in; native app availability not confirmed

Offline Capability Not verified

Data & Compliance Not publicly confirmed in the sources checked

Expertise Level Intermediate

Event Types

Charity galasCommunity classesMembership events

Key Integrations

Neon Pay (Native) QuickBooks Online (Native)

Support Channels

PhoneLive chatEmailHelp centreVirtual support agent

Best For

+ Nonprofits connecting event attendance with donor history
+ Membership organizations that also run classes and fundraising events
+ Teams willing to configure a shared CRM and event workflow

Not For

− One-off organizers wanting only a lightweight ticket checkout
− Buyers assuming every optional module is included in the $99 starting price
− Teams needing a verified offline gate workflow before procurement

Key Capabilities

✓ Maintain supporter records alongside giving and event history

✓ Create event registration and sponsorship forms

✓ Configure ticket tiers, conditional questions and discount codes

✓ Set attendance limits, waiting lists and seating charts

✓ Issue digital or QR tickets and record check-in

✓ Send event confirmations, reminders and follow-up communications

✓ Add separately priced membership and volunteer workflows to the same CRM

Honest Limitations

The event module is an additional cost

Events adds 20% of the CRM subscription, while Memberships and Volunteers each add 10%. The underlying CRM rate varies with revenue, so attendee counts do not determine the quote.

Implementation is part of the decision

The vendor offers multiple onboarding and migration packages. Confirm their price, field mapping, training and historical-data scope rather than assuming these are included with the monthly starting rate.

Learning curve in a dated user account

Emily J.'s 4 January 2026 G2 review praised automation and integrations but described some features as difficult to learn. Shelly C.'s 3 April review reported an easier setup. Both are incentivised individual accounts.

Connectivity and payment hardware need a rehearsal

The event page describes real-time QR check-in and a Neon Pay payment terminal. That establishes an onsite workflow, not disconnected operation or inclusion of hardware in the subscription.

Pricing Breakdown

Plan	Price	Details
Neon CRM	From $99/month	Revenue-based starting rate with unlimited records/users; confirm the revenue definition and band used in your quote.
Events module	+20% of CRM subscription	Adds the documented event workflow. If the base quote were $99/month, this component would be $19.80/month.
Memberships or Volunteers module	+10% of CRM subscription each	Separate optional modules; buy only the workflows required. Onboarding and processing are separate quote checks.

Cost at Common Event Sizes

100

attendees

Revenue-based quote required

100 attendees do not set the subscription. For a base CRM quote B, CRM plus Events is 1.20 × B per billing period, before processing, hardware and implementation.

500

attendees

Revenue-based quote required

500 attendees do not set the subscription. For a base CRM quote B, CRM plus Events is 1.20 × B per billing period, before processing, hardware and implementation.

1000

attendees

Revenue-based quote required

1000 attendees do not set the subscription. For a base CRM quote B, CRM plus Events is 1.20 × B per billing period, before processing, hardware and implementation.

Hidden Costs to Watch

! Payment processing and onsite terminal costs require confirmation.
! Implementation, migration and tailored training may have separate package charges.
! A higher organizational revenue band can raise the CRM base and therefore percentage-priced modules.

Ask for a demonstration using a repeat donor who buys a table, brings a guest and later makes a separate gift. Verify which records represent the buyer, the attendee and the household, and how staff will report on each.

The current pricing structure is modular. Keep the CRM base, Events percentage, other optional modules and implementation on separate quote lines. A larger attendee list alone does not justify extrapolating a larger subscription when the actual billing basis is organizational revenue.

The fit assessment follows documented scope. Reviews are dated individual accounts; no hands-on product test or vendor interview is claimed.

Sources

Current CRM pricing — Official source; checked 2026-09-20.
Event module — Official source; checked 2026-09-20.
Neon One company history — Official source; checked 2026-09-20.
Emily J. original G2 review — Emily J., Executive Director, 4 January 2026, 4/5. Likes integrations and background donation handling; describes a learning curve and clunky features. Current User, Validated, Incentivized, G2 seller invitation. Vendor response acknowledges usability work and reporting modernization.
Shelly C. original G2 review — Shelly C., 3 April 2026, 5/5. Reports straightforward setup, contact/donation records and support; no dislike reported. Validated, Incentivized, G2 seller invitation. No current-user marker observed.

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Pairs Well With

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Google Forms

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Event Marketing Free

Run a separate post-event feedback survey and reconcile responses manually.

Alternatives

Bloomerang CRM

A nonprofit donor CRM for event-linked giving history, segmented invitations and follow-up, with broader fundraising and auction tools priced separately.

Fundraising & Auction Analytics & Insights Event Marketing Paid

Compare the donor-record and stewardship workflow with the event configuration you need.

DonorPerfect

Nonprofit CRM software connecting donor records with invitations, event registrations, gift processing and reporting, with module and payment costs to confirm.

Fundraising & Auction Analytics & Insights Event Planning & Management Paid

Compare donor management, reporting and event data handling.

Donorbox

Fundraising forms, event ticketing and supporter records with QR check-in; platform fees and payment processing are separate costs.

Fundraising & Auction Registration & Ticketing Freemium

Compare when fundraising forms and tickets are a narrower requirement.

Givebutter

Free-to-use nonprofit fundraising platform with event ticketing, donation forms, donor CRM, auctions, messaging, and campaign pages.

Registration & Ticketing Free

Compare a fundraising-event workflow with campaign and auction tools.

Questions to Ask the Vendor

1
Which revenue measure and band determine our base subscription?
2
What is the total with Events, and are Memberships or Volunteers actually required?
3
Which migration fields, records, training sessions and fees are in the onboarding package?
4
What does Neon Pay charge, and what does the onsite terminal cost?
5
Can temporary volunteers check in guests with appropriate permissions?
6
Which operations survive a connectivity loss, and how do we reconcile afterward?

How we research tools

We research each tool by reviewing official documentation, pricing pages, and user feedback from Trustpilot, G2, and Capterra. If something's out of date or inaccurate, use the link below to flag it.

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